Refund Policy

General Policy

Digital products (prompt files) are generally non-refundable once downloaded. This is because digital goods cannot be returned once accessed.

Eligible Refund Cases

Refunds may be granted in the following exceptional circumstances:

• The purchased file cannot be opened or downloaded
• The product content significantly differs from its description
• Duplicate payment for the same product
• Prompts do not function as described

How to Request a Refund

To request a refund, please contact support@promto.kr within 7 days of purchase. Refund processing takes 3–5 business days after submission.

Refund Processing

Approved refunds will be returned to the original payment method. For Stripe payments, it may take 3–10 business days to appear in your account depending on your card issuer.

Dispute Resolution

Refund disputes will be handled in accordance with applicable consumer protection laws.